Frequently Asked Questions
Below are some common questions from our customers before purchasing from us, if you have other questions,
please just send it to firstname.lastname@example.org
The vegan leather used by Texcoco Collective is made from the Nopal cactus plant. This material is design innovation from Desserto, the world’s first highly sustainable and environmentally friendly organic material. It takes approximately 3 leaves of cactus to create one linear meter of Desserto cactus leather.
Never submerge your bag in water. Clean stains and dirt from handbags and wallets with a smooth damp cloth. Rub the stain very carefully to avoid harming the bag. Allow the product to air dry if it gets wet. Do not use hot heat like a hair-dryer to dry the product. Do not use traditional leather cleaning and caring products. It may cause damage to the material.
We have consciously decided to keep production close to the source of the material supplier to reduce transportation costs and energy usage. We work with a family owned and run business in Leon, Mexico. The company has been designing and manufacturing handbags for over 10 years. We have personally visited the factory and have a close working relationship with the owners.
We accept payments in multiple currencies via Visa, MasterCard and PayPal.
You'll receive an email confirming your order has been completed, and a second email once your order has been shipped. Finally an email from AustPost with your parcel tracking information will come through just after dispatch.
We want you to love your new bag, so we'll exchange or refund your purchase so long as it was bought directly from us and returned to us within 30 days of ordering and is in its original unused condition (with tags).
For change of mind returns, you will need to cover the shipping charges. The item needs to be returned to us within 30 days of ordering and is in its original unused condition (with tags).
Please get in touch with our customer service team with your order details, and images of the fault so we can look into it for you under your warranty terms. If your item is faulty or incorrect, get in touch with the team to organise a returns label.